Re: Why questions don't get answered, or "No, I've already RTFM, tell me the answer!"

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On 12/28/05, Ow Mun Heng <Ow.Mun.Heng@xxxxxxx> wrote:
> On Wed, 2005-12-28 at 19:58 -0800, Charles Heselton wrote:
>
> > > [mailto:fedora-list-bounces@xxxxxxxxxx] On Behalf Of Charles Howse
>
>
> > *Most* people answer, if they know.  Or
> > point if they can.  What I've found, is that at least 2 out of 3
> > times, when I go to google someone's problem, the answer is usually
> > in the top 10 links found.  For people that are particularly active
> > on lists, this can be frustrating.
>
> yes. This is very true. And bear in mind that perhaps as much/as less as
> 50% of people in this list actually do take the time to solve the issues
> for you. They're not support staff but they do it out of wanting to
> help.
>
> The manner in this the question is asked is also pertinent to getting
> some answers. eg: They would have liked for the OP to at least have
> researched the question by themselves (no spoon feed) with a min of
> google (though of course the sequence/choice of search parameters will
> make/break the query) and perhaps some archive searching. (eg: like me,
> I have like 2 years worth of List archive which I consult before
> shooting an email to the list. That and the fact that I don't have I-net
> access at work, (only email ), so I make that clear as well.)
>
>
> That's my 2 cents.
>

Much of this bashing would be alleviated if Red Hat, a publically held
and for-profit company, put some real effort into incorporating a
decent search engine for the archives.


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