Re: Earthlink not helping.

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--- Lokrin <redhat@xxxxxxxxxx> wrote:

> Sorry if this isn't an appropriate topic but I'm at
> a loss.  Earthlink 
> refuses to help.
> 
> Ok, I've been running redhat/fedora on my home
> computer for about two 
> years now.  I've had service with Earthlink for over
> five years.  A 
> couple of months ago I went into the hospital for a
> partial foot 
> amputation.  I wasn't able to pay my ISP so they
> deactivated my account 
> but kept it on their servers. 
> 
> I was able to pay them a couple of weeks ago.  They
> reactivated the 
> service.  Now I can log into the ISP and it accepts
> the name/password 
> fine and I stay on line.  However, email and browser
> can't find any 
> servers.  Everything is the same as before.  In fact
> I am currently 
> using a Seanet account on the very same computer
> right now and have been 
> for three weeks.
> 
> Earthlink support on the phone refuses to even look
> into the problem 
> because I run Linux.  Everythingon my end is ok, I
> believe, but they 
> won't even bother to check their end.  On-line
> support is as bad.  I 
> need to click on operating system and once I click
> on Unix-Linux-Other I 
> get a pop-up saying that they can not give me help.
> 
> I'm hoping that someone here that uses Earthlink can
> go over the 
> settings with me.  I'm on dial up 56k on the only
> phone line I have.  
> I'm running FC2 and KDE and using Thunderbird and
> Firefox.  I've 
> everything set up using SYSTEM SETINGS > NETWORK. 
> The modem should be 
> configured ok, since it works with Seanet.  And
> everything in the 
> Earthlink section (ppp1 or ppp0.  I'm using ppp2 for
> Seanet) looks ok 
> But I'd like to double check.
> 
> Or does anyone else have some helpful info?  I don't
> really want to get 
> rid of Earthlink, but I'm not going to pay when I
> get no real access.
> 
> If this is a bad place for this, does anyone know of
> another list or 
> forum I can try?
> 
> Thanks
> 
> Lokrin
> 
> -- 
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> fedora-list@xxxxxxxxxx
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> http://www.redhat.com/mailman/listinfo/fedora-list
> 

I have tried reading here
http://www.earthlink.net/dialup/faq/
and do not get very far with their help.  However, I
do recommend that you read 
http://linmodems.technion.ac.il/post-install.html
For some pointers and find out what is wrong with the
connection.  On a similar note, I helped connect a
friend using Fedora with an ISP that offered no linux
support.  I tried applying most of the techniques in
the post-install help from linmodems suport page. 
Since I am also on the discuss@xxxxxxxxxxxxx page, I
asked them for their help and they guided me along. 
To make a long story short, run system-config-services
and check which services are on/off.  This helped us
greatly since we could connect but no internet, could
not ping anything/website.  Some services like 

NFS is a popular protocol for file sharing across
TCP/IP networks. This service provides NFS file
locking functionality.

and

nifd
This is a daemon which runs on Howl clients to monitor
the state of a network interface.  nifd must be
running on systems that use autoipd and mDNSResponder
to automatically obtain a Link-Local IPv4 address and
do Zeroconf service discovery. nifd should not be
running otherwise

also at boot time, if you have a network configured
the modem will never connect you need to activate it
(as root user;  su - root) with 
ifconfig eth0 down
and check your connection again.

Checking all the services and retrying we could
connect and surf the internet for good.  The machine
was dualbooting Fedora Core and windows 2000 and to my
friend's surprise he could connect using Linux and no
longer with windows.  It took us a while to fix the
problem, but it did work.  Please try with the above
suggestions and hopefully it will work. 

Kind Regards,

Antonio

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