However, RedHat's new structure is to sell annual support contracts, not to
sell a supported version of Linux. If you sell me a contract for phone support
then I think I am entitled to at least regular updates, maybe even a callback.
Of course.
I don't give any slack to companies just because they are selling Linux. Actually, I would like to see companies selling Linux to be held to the same high standards as Linux itself.
Agreed.
I just happen to cut some slack to any company which has already earned my trust and goodwill in the past, when I know that they are in a transition process and making changes. It's natural for something to go wrong and quality to drop *temporarily*... and while I demand the same level of service I used to get, and while I scream bloody murder in the process, I do try to help them get past it and I do cut them some slack. Red Hat is such a company.
You are by no means supposed to think the same way I do... I just still disagree with your "support sucks" outburst. Send an email that is harsher than that to a bunch of people at RH, I say, but not to the list... no one gains by that, not even you.
-- Rodolfo J. Paiz rpaiz@xxxxxxxxxxxxxx http://www.simpaticus.com
